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Steven P Casey

Customer Service in Today and Tomorrow's Contact Center

How to Gather Customer Friction Data in a Contact Center

Posted on July 10, 2017 by steve

Contact Drivers Think about how many contacts your center handled last week. What did your customer say? There are a… Read more How to Gather Customer Friction Data in a Contact Center

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Find Us

Address
123 Main Street
New York, NY 10001

Hours
Monday—Friday: 9:00AM–5:00PM
Saturday & Sunday: 11:00AM–3:00PM

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